Shipping policy

Optimum Mind & Movement Collective sells products in two different ways, and shipping works a little differently for each. Optimum Relief is our own product, packed and shipped directly by us. Everything else is supplements, gear, and wellness products from independent partner brands, shipped directly from each partner's own warehouse.

Optimum Relief (Shipped by Us)

Processing time: Orders ship within 1-2 business days (excluding weekends and holidays) after you receive your order confirmation email. Processing may take slightly longer during high-demand periods such as sales and holidays.

Shipping cost: Free shipping on orders over $50.00 (before tax). $6.00 flat-rate shipping on orders under $50.00. Free shipping does not apply to the Northwest Territories, Nunavut, Yukon, or Newfoundland — customers in these areas will be contacted with a shipping quote after placing their order. Oversized or overweight items may be excluded from free shipping or subject to additional fees.

Estimated delivery: Standard shipping is 2-5 business days and varies by location. Remote and rural areas may require additional time. Express shipping may be available at an additional cost.

Tracking: You'll receive a tracking number and shipper details by email once your order ships.

Shipping destinations: We currently ship across Canada. If you have questions about shipping to your area, contact our Support Centre.

Address accuracy: Please double-check your shipping details at checkout — we can't be held responsible for delivery failures caused by an incorrect or incomplete address.

Lost or delayed shipments: If your package is significantly delayed or lost in transit, contact our Support Centre. If the carrier marks a package as delivered but you haven't received it, please check with your local courier before reaching out to us.

Partner Brand Products (Shipped by Our Suppliers)

Most of what you'll find on our site - supplements, equipment, and wellness products from brands like Metagenics, Xymogen, NutraBio, and dozens of others - isn't warehoused by us. These products ship directly from each brand's own facility or through our supplier network, so shipping details can vary from item to item.

Processing and transit times are set by each individual supplier, not by us, and can differ from the Optimum Relief timelines above. Most partners process and ship within a similar window of a few business days, but this isn't guaranteed for every brand or every item.

Shipping costs for partner items are calculated at checkout and may follow different thresholds than our own free-shipping offer, since each supplier sets their own rates.

If your order includes both Optimum Relief and partner-brand items, or items from more than one partner brand, they may arrive in separate packages, on separate days, with separate tracking numbers. You'll still receive tracking information by email for each shipment as it becomes available.

If you have questions about the status of a specific partner-brand item, contact our Support Centre with your order number and we'll follow up with the relevant supplier on your behalf.

Returns & Refunds

For details on returns and refunds, including how they differ between Optimum Relief and partner-brand products, see our Refund Policy. By placing an order with us, you agree to the terms outlined in this Shipping Policy.

Questions?

Contact our Support Centre and we'll be happy to help.