Refund policy

Refund Policy

At Optimum Mind & Movement Collective, we want you to be completely satisfied with your purchase. How returns work depends on whether you're returning our own product, Optimum Relief, or a product from one of our partner brands.

Optimum Relief (Sold and Fulfilled by Us)

Return eligibility: We must receive the returned product within 15 days of your purchase date. If your product arrives damaged or defective, notify us within 48 hours of receiving it by emailing info@optimumsupply.ca. The product must be unopened, unused, and in its original condition and packaging. Shipping charges are non-refundable, except in cases of a shipping error or defective product on our part. Sale items are non-refundable.

How to return an item:
1. Contact our Support Centre at info@optimumsupply.ca or 1.855.225.5692 to request a Return Merchandise Authorization (RMA) number.
2. Securely pack the product in its original packaging, including any accessories or documentation.
3. Include a copy of your purchase receipt.
4. Clearly mark the RMA number on the outside of the package.
5. Ship the package to the return address provided by our Support Centre.

Refunds: Once we receive and inspect your return, we'll issue a refund at the original purchase price to your original payment method, typically within 10 business days. We do not offer direct exchanges — return the original item and place a new order.

Return shipping: You're responsible for return shipping costs unless the return is due to our error or a defective product. We recommend a trackable, insured shipping method — we're not responsible for returns lost in transit.

Damaged or defective products: Contact us immediately, take photos of the product and packaging, and email them to info@optimumsupply.ca within 48 hours of receiving the package. Retain the packaging and item for inspection. If approved, we'll issue a refund or replacement at no additional cost.

Non-returnable items: For health and safety reasons, the following cannot be returned once opened or used, and in some cases cannot be returned at all: supplements in liquid, gummy, capsule, or powder form; inhalers; herbal teas; topical creams, balms, serums, sprays, and roll-ons (including Optimum Relief Cream); supports and braces; pillows, pillowcases, and bedsheets; heating pads.

Partner Brand Products

The majority of our catalog — supplements, equipment, and wellness products from our partner brands — is shipped, and in most cases returned, through each individual supplier. Because every partner brand sets its own policy, return windows, restocking fees, and eligibility can vary by product and by brand.

Here's how it works in practice. Start with us, not the supplier: contact our Support Centre first with your order number and the item you'd like to return. We'll confirm the specific partner's return window and process for that item and coordinate the return on your behalf — you shouldn't need to track down a separate supplier's contact information.

Timelines and fees vary. Some partner brands mirror our own 15-day, unopened-and-unused standard; others may have shorter or longer windows, or charge a restocking fee. We'll tell you the applicable terms for your specific item before you ship anything back.

Health and safety restrictions still apply. Opened supplements, topicals, and similar consumable or single-use items are generally non-returnable across our partner brands as well, consistent with the category list above — this is an industry-standard restriction, not something specific to any one supplier.

Refund timing depends on how quickly the supplier processes the return once it's received; we'll pass along an estimate when we confirm your RMA.

If a partner-brand item arrives damaged or defective, the same 48-hour photo-and-notify process above applies — contact us right away and we'll handle it with the supplier so you don't have to.

Exchanges

We do not offer direct exchanges on any product, house or partner brand. Return the original item following the process above and place a new order for the item you'd like instead.

Contact Us

Questions about a return, whether it's Optimum Relief or a partner-brand product? Reach our Support Centre at info@optimumsupply.ca or 1.855.225.5692. We appreciate your business and look forward to serving you.