FAQ

Orders

Can I modify or cancel my order after it has been placed?

We aim to process orders quickly, but if you need to make changes or cancel, please contact us within a few hours of placing the order. We'll do our best to accommodate your request if the order hasn't been shipped yet.

Is it possible to track the status of my order?

Absolutely! Once your order is shipped, you'll receive an email with a tracking number and instructions on how to monitor the delivery status of your package.

Are there any restrictions on the quantity of items I can order?

In general, there are no strict quantity restrictions. However, for bulk orders, we recommend reaching out to our sales team to ensure the best purchasing experience.

Shipping & Returns

How long does it usually take for my order to be shipped?

The shipping time can vary depending on your location, the shipping method selected, and the seller's processing time. Typically, orders are processed and shipped within 1-3 business days. However, it's important to check the product page or your order confirmation for more accurate information.

What are the shipping options available, and how much do they cost?

We offer several shipping options to cater to your needs. Standard shipping is the most cost-effective and may take 5-7 business days. Expedited shipping is available for a higher fee and usually takes 2-3 business days. The exact costs and available options will be displayed during the checkout process.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or is incorrect, please contact our customer support team immediately. Provide them with your order number and clear photos of the damaged item or the incorrect product received. We will work swiftly to either replace the item or issue a refund, depending on your preference. Your satisfaction is our priority, and we aim to resolve such issues promptly.

Deliveries

What should I do if my package is delayed or hasn't arrived yet?

If your package is experiencing delays beyond the estimated delivery date, please use the provided tracking number to check the status. If there's a concern, feel free to contact our customer support for assistance.

Can I change the delivery address after my order has been shipped?

Unfortunately, we can't modify the delivery address once the order is shipped. Please ensure the accuracy of your address during checkout to avoid delivery issues.

What happens if I'm not available to receive the package at the time of delivery?

If you're not available, the delivery service will usually make multiple attempts. If all attempts are unsuccessful, the package might be returned to us. To prevent this, consider providing delivery instructions or arranging for someone to receive the package on your behalf.